Landlord FAQs

- As a landlord, are you maximising your property investment to get the best possible result? At Mission, we aim to exceed your property goals and gain the highest return on your investment. Scroll through the FAQs below and reach out if you still have any questions or for an obligatory free consultation.

• 1. How much do you charge for your services?

  Mission Property Management charges a reasonable fee for collecting rent, managing repairs and maintenance. Rent is collected throughout the month and promptly paid into your nominated bank account, with the option of monthly or fortnightly payments.

• 2. How does the owner pay you?

  Our commission is deducted from rent collected during the month. You will receive a statement showing processed payments.

• 3. If a property is vacant do you still charge owners?


  No, not unless urgent repairs or maintenance is stopping Mission from renting out the property again. Owners will be contacted to discuss repairs in this situation.

• 4. Can you just find a tenant for me without the rest of the services?

  Unfortunately not. We are a complete service property management company. We prefer to provide full service for every client – including rent collection, maintenance, securing tenants etc.


• 5. What happens if tenants don't pay rent?

  Leading software is used to ensure easy tracking of rental payments. Any arrears will be acted upon immediately in accordance with the Residential Tenancies Act. We have a zero tolerance policy for rental arrears and our property managers monitor this on a daily basis. If tenants do slip into arrears, we will utilise all legal tools available to us via Tenancy Services and follow up with a debt collections agency. We also offer Real Landlord Insurance to owners, which covers loss of rent
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• 6. Full time letting specialist on hand

  Mission has a full time letting specialist to focus on marketing, selecting qualified tenants, negotiating, analysing market trends and ensuring most suitable tenants are found in a timely manner.

• 7. How often do you inspect my property?

  An entry and exit inspection occurs when tenants move in and out. We also carry out a standard inspection every three to six months, where all of our owners will get a property inspection report with suggestions from us.

• 8. Can you pay rates for landlords?

  Sure. Simply stipulate to us that all ongoing payments are to be paid for on your behalf by Mission Property. (Watercare, Auckland City Council rates, Body Corporate fees etc).

• 9. How can we handle the disputes between landlord and tenants?

  Both property owners and tenants have options for resolving disputes – self-resolution, FastTrack Resolution, mediation or Tenancy Tribunal hearings. Mission property managers have fully acknowledge and understanding on RTA ( Residential Tenancy Act) , we will assist these matters on behalf of landlord which includes Making an application, Getting ready for the mediation, and  hearing Attending the Tribunal hearing appeal tenancy tribunal orders, and enforcement.

• 10. Who pays for water expenses?

  The tenant is responsible for outgoings that are exclusively attributable to that tenant. This includes electricity, gas, phone and metered water. A metered water supply is how the water supplier charges based on consumption. Water suppliers sometimes change the way they charge for water and wastewater. Regardless of when the tenancy started, changes to the way a supplier invoices may have an effect on who is responsible for paying for water or wastewater. Depending on what has changed about the water requirements, both the landlord and tenant should discuss the billing changes to determine any new payment responsibilities (i.e. is the tenant or landlord now responsible for payment?) due to the supplier's change in billing criteria. There are several different ways that water suppliers charge for wastewater around the country that we can communicate with you about.

• 11. What happens if the water supply is from a tank?

  If the water supply is from a tank, the landlord should provide a full tank at the start of a tenancy. The tenancy agreement should state that the tenant will arrange and pay for any tank refills required as a result of their water use.

  Water tanks should be an appropriate size. For example, an average-sized house should have a tank of about 5000 gallons (22,500 litres). The tank needs to be properly connected by a guttering system to a roof of reasonable size so the tank will be topped up from time to time by rainwater. There should be no leaks or contamination. The pump is an essential part of a tank water system. Provided that the pump is exposed to normal wear and tear, its maintenance is the responsibility of the landlord. If tenants cause damage to the pump, for example by letting the pump run when the tank is empty, tenants may be held responsible for this. As a suggestion, it would be useful for the landlord to provide written instructions to explain how the water system works.

• 12. How do property repairs work?

  Mission property provides cost effective solutions for repairs through expert and reliable tradesmen who have insurance cover, work within reasonable costs, and provide quality repairs.